Knowledge Base

What is the Winkler On-Demand Transit Pilot?

Winkler On-Demand Transit is a flexible public transportation service that allows you to book rides through a mobile app, similar to ride-sharing services, but within the Winkler area.  This service is offered on a trial basis to understand the needs of the community.  This service will only operate within the City limits of Winkler and Boundary Trails Health Centre.

 

What type of shuttle does the service operate?

The public transportation pilot will begin with one operating vehicle that has space for a total of 8 passengers including one wheelchair accessible space.   In the event that the shuttle needs maintenance, a backup shuttle capable of 6 total passengers, with space for a foldable wheelchair in the back will be utilized.

 

How does the service work? 

 Download the Blaise Transit app, enter your pickup and drop-off locations, your preferred trip times and a shuttle will be dispatched to you. The app provides estimated wait times and a notification when the shuttle is nearby. The app can be downloaded on both IOS and Android devices. The service can also be booked by using the website link: https://www.blaisetransit.com or Calling 431-451-4900 to book.

 

Where does Winkler On-Demand Transit Operate?

The service operates within the city of Winkler and to/from the Boundary Trails Health Centre for non-emergency transport. It will transport from door to door as long as the pickup and drop off locations are safe.

 

Where can the service pick me up and drop me off? 

Winkler On-Demand transit drivers will do their best to pick up and drop off as close to the requested locations as possible. In the event that the area  chosen is not deemed safe by the driver, they will stop as close as possible. The vehicle will not make pick up and drop offs in dangerous locations (ie. Highways, low visibility areas, narrow driveways which would require backing out, etc.).  

 

What are the hours of operation? 

Winkler On-Demand Transit operates from 6am to 6pm Monday to Friday and 9am to 6pm Saturdays. There is no Service Sundays or Holidays. Rides can be booked after hours using the Blaise app or the Website.

 

What are the costs for using the service? 

The cost per one way ride is $5 per booking. You can book more than one person into the same pickup request with the same pickup/drop off location at no extra cost.

 

Do I need to book in Advance?

You can book up to 15 minutes before your desired departure time and you will receive the earliest pickup time available based on current shuttle demand and location. You can also book up to 7 days in advance.

 

How long will I wait for my ride? 

Wait times vary based on demand, but the app will provide an estimated pickup time along with earliest departure times and latest arrival times when you request a ride. You can also track the vehicle in real time when it is close to your pickup time.

 

How do I download the Winkler On-Demand  Transit App?

You can download the app from the App Store or Google Play Store by searching for “Blaise Transit.”

 

How old does the passenger need to be to ride? 

The minimum age for an unaccompanied rider is 13.  Riders under 13 must be accompanied by a rider over 13.

 

Do I need an account to use Winkler On-Demand Transit? 

Yes, you need to create an account using your email and phone number to book rides on the app or website.  An account will be created for you if you call in your trip.

 

How do I pay for my ride? 

Payments can be made directly through the website or app using a credit card, Visa debit card, or supported digital wallets. You can also pay at the shuttle by credit card or exact cash ($5).

 

Can I purchase a monthly pass?

Not at this time.

 

Are there any discounts available?

A group discount of the vehicle passenger limit is available (7 passengers + 1 wheelchair). The flat rate for a one way trip with the same pickup and drop off location is $5.

 

Can I Use Winkler On-Demand Transit without using the Website or Mobile App? 

Yes, you can call our customer service line at 431-451-4900 to book a ride if you don’t have access to the app. All riders are encouraged to use the mobile app or website to get the most up to date information on the status of their ride. Through the mobile app and website you can view the location and latest estimated pickup time of your ride.

 

Can I cancel or modify my ride? 

Yes, you can cancel or change your ride through the mobile app, website or by telephone. The cancellation policy may change as the Public transportation pilot progresses. You must cancel all one-way trips that you are no longer taking. When booking a return trip in the app it will create two separate one way trips.

 

How will I be refunded if I cancel? 

You will not prepay for your ride unless you pay using the mobile application or website.  If you pay using your mobile application or the website you will be refunded the ride amount to your account balance.  If you have paid on-board the shuttle you cannot receive a refund.

 

What if I am late for my ride? 

The driver will only wait for 1 minute at your pickup location. If you don’t show up, the trip will be canceled.

 

What if my ride is late?

The mobile app and website give live up to date information on the location and estimated arrival time of the vehicle, if the vehicle is running late you will be notified and a new estimated time of arrival will be given. For rides that were booked by telephone, you will receive a call with the new arrival information. A late ride is when the vehicle has not arrived within 15 minutes of the latest provided estimate.

 

What happens if I do not show up for my pickup? 

The driver will continue to the next pickup and the no-show will be documented and reviewed. No-shows are detrimental to the level of service provided. Recurring no-shows may result in a temporary suspension of service to the user.

 

Is Winkler On-Demand Transit accessible for passengers with disabilities? 

Yes, the primary vehicle is equipped with a wheelchair lift to accommodate passengers with physical disabilities. The backup vehicle has space for a foldable wheelchair, and the drivers are trained to assist those who can stand and transfer with support.

 

Can I bring a service animal on Board?

Yes, service animals are welcome on all Winkler On-Demand Transit vehicles. 

 

Can I bring Luggage, Bikes or Strollers? 

Yes, you can bring small luggage, foldable bikes, or strollers. Please mention any larger items in the app when booking to ensure there is space.

 

Is the service family friendly?

Yes, children are welcome to ride. The group booking rate discount is designed to encourage group rides including families.

Can I request a specific driver? 

No, drivers are assigned based on availability and location to provide the fastest service possible.

 

 Is Winkler On-Demand Transit safe?

Yes, safety is our top priority. Our drivers are trained professionals which have undergone safety screening, and all vehicles are regularly inspected and maintained.

 What about bad weather? 

The shuttle will not operate in weather conditions that are unsafe. Notifications will get sent to all app users of any cancellations or delays.

What if I leave something in the vehicle? 

If you leave an item behind, please contact us at 431-451-4900 and we’ll assist you in recovering it.

What types of safety devises does the Shuttle use?

The shuttle is monitored by video and complies with all Provincial and City safety requirements.

 

How can I provide feedback on my ride?

 After each ride, you’ll be asked to rate your trip experience and leave feedback in the app. The City will be periodically requesting feedback as the pilot progresses.

 

Are there seatbelts on the Shuttle

Yes, each seat has a seatbelt that can be used. While not required, passengers may bring along and install their own child restraints. Passengers must declare if they are using a child restraint in their booking and must install the restraint themselves.